Frequently asked
The little questions.
Everything we are most often asked — about the studio, the pieces, ordering, customization, and getting in touch. Can't find an answer? Write us a note.
Start here
About efca.
What does efca. actually make?
Hand-strung beaded bracelets, name charms, keychains, rings, and small personalized keepsakes — usually with someone's name, initials, or a date worked into the design.Where is the studio?
Everything is made in our home studio in Tacloban City, Leyte. There is no factory, no third-party fulfillment — just us at a table with seed beads, charms, and a kettle.How long have you been doing this?
Since 2018. What started as gifts for friends grew quietly through word-of-mouth, and we have made things slowly on purpose ever since.Are pieces really one-of-one?
Yes — every order is strung after you place it. Even if two people pick the same design, slight bead variation and the personalization make each piece unique.
Browsing the shop
Shopping & products
How are prices shown?
All prices are in Philippine pesos (PHP), inclusive of materials and labor. Shipping is computed once we confirm your order and shipping address.Will a piece be restocked?
Most pieces are made-to-order, so stock is limited only by materials on hand. If a charm or bead is sold out, message us — we can usually tell you when the next batch lands.Can I see what something looks like in another color?
Yes. Drop us a note through the contact page with the piece you're eyeing — we'll send sample photos before you commit.Do you offer gift packaging?
Every order ships in a small display box or pouch with a hand-written note card. If it's a gift, leave the recipient's name in the order notes and we'll address the card to them.
Ordering & checkout
Orders, payment & shipping
How do I place an order?
Add pieces to your cart, head to checkout, and tell us your name, shipping address, and any personalization details. We'll confirm by email or SMS and send a payment link.When am I charged?
Not at checkout. We confirm stock and personalization first, then invoice you. You're free to cancel any time before payment.How long until my order ships?
Most pieces take 3–5 working days to make, plus 2–5 days in transit within the Philippines via J&T or LBC.Do you ship outside the Philippines?
On request. Message us first with your country and the piece you want — we'll quote shipping before you place the order.Can I track my order?
Yes — once we hand it to the courier we'll send the tracking number to the email or phone on file. Your order page also reflects the current status.
Personalization
Custom orders & commissions
Can I order something not in the shop?
Almost always. Send us a message describing what you have in mind (names, colours, vibes, deadline) and we'll come back with a sketch and a price within a day.What names or characters can I personalize with?
Latin letters and numbers are standard. Filipino names, nicknames, and short phrases are all fine. We can usually fit up to 12 characters per bracelet.Do you do bulk orders for events?
Yes — weddings, despedidas, birthday parties, debuts. Minimum 10 pieces, lead time 2–3 weeks depending on quantity.
Care & returns
Care, returns & guarantee
How do I take care of my piece?
Keep it dry — remove before swimming, showering, or sleeping. Wipe gently with a soft cloth. Stored flat in its box, your piece will easily outlast a few years of daily wear.What if my piece arrives damaged?
Email us within 7 days with a photo. We'll repair or remake it on the house, no questions asked.Can I return a personalized piece?
Personalized pieces aren't returnable since we can't resell them, but we'll always remake or repair within a reasonable window if something feels off.
Reach us
Contact & wholesale
How fast do you reply?
Within one working day, usually faster. We answer every message ourselves — you'll never get a templated reply.Do you offer wholesale?
Yes, for shops and resellers. Minimum 30 pieces, lead time 3–4 weeks. Mention your shop and city when you write in and we'll send the line sheet.How do I reach you fastest?
DM @efca.artsandcrafts on Instagram for quick questions, or email [email protected] for anything that needs detail.
Still wondering?
We answer everything.
Custom orders, wholesale, press, or a quiet question — send us a note and we'll reply within a working day.